NEXOXMO

Frequently Asked Questions

At Nexosmo, we understand that you might have questions about our products and services. Below, we've compiled the most common
inquiries to assist you. If you don't find the answer you're looking for, feel free to reach out to our support team!

What is NEXOSMO?

NEXOSMO is your one-stop shop for innovative home improvement products, cutting-edge pet gadgets, and essential car accessories. We operate on a dropshipping model, which means we work with trusted suppliers to deliver high-quality products directly to you.

How do I place an order?

To place an order, browse our categories including Home Improvement, Pet Gadgets, and Car Accessories. Select the items you wish to purchase and add them to your cart. When ready, go to the checkout page, provide your shipping information, and complete your payment. You’ll receive an order confirmation email once your purchase is successful.

What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options available at checkout.

How can I track my order?

After your order is shipped, you’ll receive an email with a tracking number and a link to monitor your shipment. You can also track your order status by logging into your account on our website.

How long does shipping take?

Shipping times vary based on your location and the shipping method selected. Generally, delivery takes between 6-14 business days. An estimated delivery time will be provided during checkout.

What are your shipping costs?

Shipping costs depend on your location and the weight of your order. You can view the shipping charges before completing your purchase during the checkout process.

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placement. Please contact our customer support team as soon as possible. Once an order is in processing or has been shipped, changes may not be possible.

What is your return policy?

We offer a 15-day return policy on most items. If you’re not satisfied, please contact us to initiate a return. Items must be in their original condition and packaging. For more details, review our full return policy at https://www.nexosmo.store/policies/refund-policy

How do I return an item?

To return an item, contact our customer support team to request a return authorization. Once approved, follow the provided instructions to return the item. Ensure the product is securely packaged for return.

What if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer support team immediately. We’ll assist in resolving the issue by offering a replacement or a refund. Please provide photos of the defective or incorrect item to expedite the process.

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